Privacy Policy

At PooStation.com, a division of NEXGEN DNA, Inc., we respect your privacy and are committed to protecting the personal information you share with us. This Privacy Policy explains what information we collect, how we use it, how we protect it, and the choices you have regarding your information.

Information We Collect

When you interact with our website, we may collect information that you voluntarily provide, including your name, company or organization name, email address, telephone number, shipping and billing information, and any information submitted through contact forms, quote requests, product inquiries, or orders. We may also collect limited technical information automatically through standard website technologies, such as browser type, device information, IP address, and website usage data, to help improve the performance, functionality, and security of our website.

How We Use Your Information

We use your information to respond to inquiries and quote requests, process and fulfill orders, communicate regarding products, services, and customer support, improve our website and customer experience, and send requested business communications. We do not sell, rent, or trade your personal information to third parties for marketing purposes.

Payment Processing

To protect your financial information, PooStation.com does not store or have access to your complete credit card information. All online payments are securely processed through trusted third-party payment providers using industry-standard encryption and security protocols. Payment information is transmitted directly to the payment processor and handled in accordance with its security and compliance requirements.

Customer Communications

We may communicate with you by email or telephone regarding your inquiries, orders, customer support, or other business-related matters. If you choose to receive marketing communications, you may opt out at any time using the unsubscribe link included in our emails or by contacting us directly. We will promptly honor your communication preferences.

Data Security

Protecting your information is important to us. Customer information is maintained using secure business systems designed to safeguard data against unauthorized access, disclosure, alteration, or misuse. We utilize commercially recognized customer relationship management technology to securely manage customer communications and business records. While no internet transmission or electronic storage system can be guaranteed to be completely secure, we employ reasonable administrative, technical, and organizational safeguards to help protect your information.

Cookies and Website Analytics

Our website may use cookies and similar technologies to improve website functionality, remember user preferences, analyze website traffic, and enhance the overall user experience. You may adjust your browser settings to refuse certain cookies; however, doing so may affect certain features and functionality of the website.

Third-Party Services

Our website may utilize trusted third-party service providers to support website functionality, customer communications, payment processing, analytics, and related business operations. These providers are permitted to access personal information only as necessary to perform services on our behalf and are expected to maintain appropriate safeguards for your information.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business practices, technology, or legal requirements. Any updates will be posted on this page.